HOSPITALITY

Get the right people in the right roles and maximise success
In the hospitality industry it is critical that your customers experience is a memorable one. How can you ensure this?

You see, to be really successful in your industry, the “front of house” (FOH) people exhibit certain behaviours whilst the “back of house” (BOH) team exhibits different behaviours. For optimal results in FOH we require those bubbly, outgoing, really friendly people who just love interaction with others. These are the very people focussed people.

Getting the right people in FOH usually results in rebooking and delighted customers who insist on returning. Contrast this with the BOH team who need to be very process driven and deliver consistency and are not necessarily really outgoing people but are very conscientious and tend to be more task focussed.

”Getting the right people in FOH usually results in rebooking and delighted customers who insist on returning”

So how can you ensure you get the right people in the right roles and maximise your success? At Excel BizGroup we utilise psychometric testing to first of all specify the required behaviours for each role and then test the applicants to ensure they consistently exhibit those desired behaviours. This way we have the best chance of getting the right people in the right roles so you can spend your time on training in skills rather than needing to always adjust behaviours and attitudes.

It is not enough just to build the facility and engage the right team we then must work on the key strategies and skills of leadership, planning, marketing and finance amongst others.

At Excel BizGroup our team have years of experience in each of these key areas to complement your skills and together we develop your business from good to great.

“We then must work on the key strategies and skills of leadership, planning, marketing and finance amongst others”
Contact us to know more about our services